Sometimes happenings confirm to me that prayers are answered and the universe is looking out for me. A little while ago, I put together a Rider-Waite-Smith keywords and reversals deck, three versions, (original blog post here) and granted all files out to the public domain and made it available to everyone for free download.
It included a Read-Me document that explained exactly how you could fully customize the deck files for yourself, from selecting your own card back design while still giving you dozens of free card back design options, and even how to edit and change the keywords to reflect ones you like. I also explained that folks could do as they will with the digital files I made.
While I received many thanks and good wishes, I received an even greater torrent of messages from people kind of expecting free customer service to go along with the free deck files. It was nuts and utterly outweighed and outnumbered the thank yous.
What do I do? If I ignore them and don’t answer their messages, I’d feel like a terrible snob. If I answer all of them one by one, I would not have time for anything else in my regular life. People were asking the whole range of questions, from questions that were already answered in the Read-Me document to questions about the keywords and how they would have opted for this and that keywords instead of the ones I picked or they would ask me to provide a rationale and explain why I chose the keywords I chose. I got questions asking what I thought were the best ways to use the deck, or where to print them, how to print them, logistics, how to design a card back, which card back design was my favorite… Wow. Really? I was inundated with people wanting me to hand-hold them.
I went to sleep one night thinking that cliché thought of “gee, no good deed goes unpunished.” I hate dealing with sales and customer service and by giving the deck files out for free, I had opened up an unforeseen can of worms. I had figured folks would understand they’re on their own. I guess not. Suddenly, I was being treated like a deck creator even though I am not one, don’t identify as one, and don’t want to be one.
And yet I really liked the idea of the keywords and cut-splice card images for reading reversals. I wanted it to be made available to the public but– admittedly– I didn’t want to deal with the public…